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CSS

Get set to service customers of the world best airlines

Customer Service Specialist (CSS) Program

Introduction

The programme is open to those seeking to pursue a career in customer service and those already in the service industry. Also for organizations looking to upscale their staff with new innovation in addressing customer service experience.
The training/workshop is designed to help develop a mindset dedicated to delivering outstanding customer service to both external and internal customers. A by-product of this customer service training program is that it helps build employee loyalty and a better working environment.

This course will teach you how to drive outstanding customer service with the winning combination of knowledge, skills and attitude.

Ameena Lolu-Hassan, Co-Moderator

Key Learning Outcomes and Skills

Upon successful completion of this course, participants should:

  • Have enhanced job seekers’ profile in the employment market
  • Be able to relate with customers on a more professional level by possessing better communication skills
  • Ensure that the needs of customers are being satisfied
  • Promote this idea throughout the company they work for and find ways to measure customer satisfaction and improve
  • Participants will learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty services and handling face-to-face enquiries from customers.

Course Content/Key Topics

  • Introduction to Customer Service
  • Team Building & Management
  • Technology & Customer Service
  • Practical Telephone Etiquettes
  • Communication Skills/Customer contact technicalities
  • Managing difficult customers and their complaint
  • Exceeding Customers expectations
  • Selling in a competitive environment
  • Customer Recovery Skills
  • Managing Work Stress

    For Whom/Who should attend?

    This course is specially designed for:

  • Graduates or Students who desire a career as Customer Service Executive.
  • Public Relations & Sales Support Personnel.
  • Protocol and Corporate Services Personnel.
  • Ticketing/Reservation Officer, Check-in, baggage handlers & Call Centre Staffs
  • Meet and greet personnel of large organization
  • Airport General Operations Personnel

Entry Requirements

There are really no prerequisites to participate in this training.

Course Fee : NGN 30,000

Includes (Tuition, Training Materials, Tea Break & Lunch, Certificate)

Apply Now!

Course Schedule

Duration: 3 Days
Weekday Classes:

Wed 15th, Thu 16th & Fri 17th of August 2018
Weekend Classes
Saturdays 11th, 18th & 25 August 2018
Time: 09:00 am – 04:00 pm Daily

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Mr Arinze Adigwe
Mr Taiwo Oludayo
Mrs Ameena Lolu-Hassan

Quick Info

  • Laptop and more tools available during the courses
  • Online course content access
  • SMS and Email notification
  • Affordable course fee
  • Dedicated Course Trainer

Customer Service Specialist (CSS) Program

This course runs over a 3 Days period with a total cost of NGN 30,000 including (Tuition, Training Materials, Breakfast & Lunch, Certificate).